Tag: books

Anna Karenina: The Beauty and Tragedy of Life

Anna Karenina by Lucio Palmeri for Dolce & Gabbana

Anna Karenina has been on my must read list for many years. I have been keeping lists – and book lists in particular – since my first summer journal at eight years old. The epic Russian novel appears at the top of many top ten novels lists and has been referred to as “flawless” and “the greatest novel ever written” by two of the most celebrated novelists of our time.

I have owned a copy of Anna Karenina for about ten years. If I have made any attempt at all to read it, I have never gotten much past the first sentence, which is one of the most iconic quotes from …

Considering the Balanced Scorecard Approach

“When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind…” William Thompson

As the leader of a relatively young organizational unit, I am always looking for innovative ways to measure and improve overall performance and achieve strategic goals. A few months ago, I stumbled upon the Balanced Scorecard approach.

The Balanced Scorecard Approach in a Nutshell

The Balanced Scorecard approach was developed around 1990 and a result of the extensive research of Robert Kaplan and David Norton. They developed a methodology of translating organizational strategy into a balanced framework …

Crucial Confrontations

Slightly ahead of my annual goal, I have just completed book number fifty-three for 2012. ‘Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior‘, was released a few years ago by authors Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. The book teaches how to confidently address violated expectations and resolve accountability issues without harming relationships.

The Scenario

[Husband lying on the sofa watching TV.]

Wife: Honey, can you please remember to take out the garbage tonight?

Husband: Yeah

[Thirty minutes later.]

Wife: Honey, are you going to take out the garbage?

Husband: In a minute.

[One hour later.]

Wife: Honey, the garbage!

[Snore.]

How Do You Respond to Bad Behavior?

We have all …

2012 Reading Challenge Update

Two years ago, I set myself the goal of reading about a book a week, so that by the end of each year, I should have read about 50 books. I blogged about it here. When I recently updated my Goodreads profile, I was surprised to discover that I am lagging behind in my progress toward my goal of reading 50 books this year. You can follow my reading challenge booklist here. I’ve been so busy this year that I have only read 23 books to date.

I listen to audiobooks every day when getting ready in the morning and commuting to and from work. I easily clock between 60 to 100 hours of “reading” each month. …

Leadership Lessons: Remember Everyone is Important


After a busy spate at work which lasted months, followed by a glorious week off in Toronto, I have finally gotten around to re-starting the next book on my leadership list: ‘Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney’ by Lee Cockerell. Lee Cockerell managed Walt Disney World resort operations for over ten years. He has won many leadership awards and crafted Disney’s ‘Great Leader Strategies’. “It’s not the magic that makes it work; it’s the way we work that makes it magic.” On a resort the size of San Francisco, with a staff complement of 40,000, Lee achieved one of the lowest turnover rates in the industry and created magic.

I have just finished Chapter …

The Five Dysfunctions of a Team

Ants do it. Why can’t we?

In theory, we all know the value of teamwork. In childhood, grandma admonished that “many hands make light work”. Henry Ford provided sage advice, saying “if everyone is moving forward together, then success takes care of itself”. We have all seen the glossy motivational posters. So why is it so difficult to build strong and effective teams?

Two years ago, when I became a General Manager for the first time, one of the lessons I knew I had to learn fast was how to get the most out of my new team of managers and supervisors. Having spent almost my entire career in audit, accounting and finance positions, leading a multi-disciplinary team was new …